Friday, 16 May 2014

resolution

By close of play last night, I still hadn't even had a holding response from the County Council in reply to Tuesday's email. So I put in a formal complaint to the Parliamentary and Health Service Ombudsman. I have a case number and everything.

And then when I came in just now for some lunch, a response from the Learning and Achievement Operations Director was sitting in my inbox, promising to follow up what was going on and get back to me. And a few minutes after that, the SEN Statutory Services Manager phoned me. He had had a copy of my email forwarded to him by school and was calling in response to that.

They are going to go back to the first tender they had, weeks ago, that was so expensive it was dismissed out of hand. He is going to ask for a breakdown of the costs and if it makes sense, rather than just being a company trying it on,* they will take them on, on the basis that they will continue looking for someone more local and therefore cheaper.

This seems to make sense. Why could they not have done that in the first place?

Anyway, I have written a 'thank you for following it up and I have made a formal complaint to the Ombudsman about this because it should never have got this far' email. And I guess we'll see if anything actually happens.

Around all of this, I have spent the day moving livestock. I'm hoping the sun is over the yard-arm; it certainly feels as if it should be.



* My words, he was more formal.

2 comments:

  1. That's good news, I hope it all works out without further difficulties.

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  2. Fingers crossed for a speedy outcome.

    ReplyDelete