Friday, 23 February 2007

grump

I am grumpy.

I am grumpy because I am getting very fed up with a particular client of ours who really doesn't seem to appreciate that we, too, are trying to run a business; and that it's not on to pencil us for about a million days, and then give off a strong odour that we are offering them substandard technicians when they have left it so late to firm up that neither B or Young Keith are available and we allocate some of our part-time (but equally competent) crew to their jobs.

Or, who firm up a job (sometimes even issuing a purchase order, which is supposed to be legally binding) and then think nothing of cancelling it, sometimes after we have turned down other work because their job was a definite goer.

Or, on the few occasions when we have hired kit from them over the last twelve months, have ALWAYS invoiced us for quite a lot more than their original quote.

Or who take nearly three months to pay and then contra invoices without discussing it first when you are counting on that money going in to the bank to pay your payroll.

Or, who ring up on the bounce and ask B to go and tail in for them as a favour when they didn't think it necessary to employ him on the job.

Of course there is an element of 'your scratch our back, we'll scratch yours' with any client that you like and enjoy working with; but both of us feel at the moment that we have been doing a lot of back-scratching and have quite itchy backs ourselves. You do reach a point where you start to wonder whether the financial remuneration is worth the hassle.

And the trouble with people who play power-games (which is what I perceive has been happening over the last few weeks) is that when you get to the end of your rope and lay your thing down, as we did in an email that we composed to them last night, they will probably perceive that as YOU engaging in power games as well.

B is a very laid back kind of person; and that sometimes gives people the mistaken impression that he can be taken advantage of. That isn't the case - he just has a very high tolerance for being fucked around and has a zen-like gift for letting things that aren't that important flow over him.

However, even he eventually reaches the end of his rope.

And that is where we are this morning; in a polite, non-confrontational, (I hope) calm 'please don't fuck us around any more' kind of way.

We've reached the point that the possibility of them taking offence at us laying our thing down about booking/unbooking crew and never booking us again, is actually a viable alternative to having to unpick the chaos that any interaction with them causes - the fact that they are a nice crowd and fun to actually work with not withstanding.

I have broken my Lenten Resoultion already - I am off to be sick now, and then I am going to load up my beehive pictures for my next post.

14 comments:

  1. This sounds familiar. Have you blogged about these people before? If you have, and they're still messing you all around, my advice would be tell them to sling their collective hook!

    ReplyDelete
  2. This sounds familiar. Have you blogged about these people before? If you have, and they're still messing you all around, my advice would be tell them to sling their collective hook!

    ReplyDelete
  3. It's always a difficult call to say what will be for the best in the long run, but you have to be true to yourself.

    If you believe in your heart of hearts that you have to cut the ties with them then that is what you must do. It may not come to that and they may realise they've been taking the piss and everything will be rosy in the garden again.

    It's not the kind of stress you need right now so try to not let the situation get you down - it's only business

    ReplyDelete
  4. It's always a difficult call to say what will be for the best in the long run, but you have to be true to yourself.

    If you believe in your heart of hearts that you have to cut the ties with them then that is what you must do. It may not come to that and they may realise they've been taking the piss and everything will be rosy in the garden again.

    It's not the kind of stress you need right now so try to not let the situation get you down - it's only business

    ReplyDelete
  5. This post hit very close to home for me! A while back, I had to "fire" a client because they had gotten a new person in charge and suddenly became incredibly high-maintenance but were "not able" to pay what I usually get--which is not much, believe you me! One only has so many hours in the day.

    Sorry to hear you are still puking...it will get better, I am told!

    ReplyDelete
  6. This post hit very close to home for me! A while back, I had to "fire" a client because they had gotten a new person in charge and suddenly became incredibly high-maintenance but were "not able" to pay what I usually get--which is not much, believe you me! One only has so many hours in the day.

    Sorry to hear you are still puking...it will get better, I am told!

    ReplyDelete
  7. Hi, *passes sick bowl* Hopefully these aren't your only or main clients? One would presume they are not the ones you actually have fun with while working? *sick bowl back again*
    It's not worth even trying to play power games - let them go, if you can, you Don't Need The Stress!
    *woops, sick bowl again?*
    cheers, kaz :o)
    ps Still using the ginger? It's lovely chopped up into a cup of coffee, calms the tummy, lovely.

    ReplyDelete
  8. Hi, *passes sick bowl* Hopefully these aren't your only or main clients? One would presume they are not the ones you actually have fun with while working? *sick bowl back again*
    It's not worth even trying to play power games - let them go, if you can, you Don't Need The Stress!
    *woops, sick bowl again?*
    cheers, kaz :o)
    ps Still using the ginger? It's lovely chopped up into a cup of coffee, calms the tummy, lovely.

    ReplyDelete
  9. Well, our email got a positive response - the Head Guy phoned B yesterday and they have straightened a few things out. But as Steg has noticed, this does happen periodically; and we'll have to see how long the Brave New World lasts. And we are certainly never hiring any more kit off them :/.

    I also very much dislike being perceived as the junior partner in the business by Head Guy - apparently his initial tone with B was slightly along the lines of "Ally has sent us this email" and B had to correct him and point out that actually, the email was from both of us. This is because a) Head Guy seems to be the kind of chap who is more comfortable dealing with the owner-operators of Penises (Penii?) and doesn't necessarily take non-owner-operators as seriously; and b) I don't do too much customer facing, so the natural assumption is that I just action paperwork.

    Gah.

    ReplyDelete
  10. Well, our email got a positive response - the Head Guy phoned B yesterday and they have straightened a few things out. But as Steg has noticed, this does happen periodically; and we'll have to see how long the Brave New World lasts. And we are certainly never hiring any more kit off them :/.

    I also very much dislike being perceived as the junior partner in the business by Head Guy - apparently his initial tone with B was slightly along the lines of "Ally has sent us this email" and B had to correct him and point out that actually, the email was from both of us. This is because a) Head Guy seems to be the kind of chap who is more comfortable dealing with the owner-operators of Penises (Penii?) and doesn't necessarily take non-owner-operators as seriously; and b) I don't do too much customer facing, so the natural assumption is that I just action paperwork.

    Gah.

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  11. Kaz - ginger not helping AT ALL! I didn't much like it before; it used to actually make me feel sick :/. And so not a great deal of use now. Oat-related products working well though ...

    ReplyDelete
  12. Kaz - ginger not helping AT ALL! I didn't much like it before; it used to actually make me feel sick :/. And so not a great deal of use now. Oat-related products working well though ...

    ReplyDelete
  13. Hi Ally, sorry to hear head bod being a prick! Glad things maybe ok, for a time at least.
    My daughter says they only thing that helps, a smidgering, is to eat little and often. Hopefully it will pass ...
    I was never actually sick, just felt it for most of the afternoon and evening - mind you, that's over 30 years ago now, bugger. kaz :o)

    ReplyDelete
  14. Hi Ally, sorry to hear head bod being a prick! Glad things maybe ok, for a time at least.
    My daughter says they only thing that helps, a smidgering, is to eat little and often. Hopefully it will pass ...
    I was never actually sick, just felt it for most of the afternoon and evening - mind you, that's over 30 years ago now, bugger. kaz :o)

    ReplyDelete